Decorate-To-Order merchandise is custom produced. Returns are not accepted unless there is a manufacturer error.

Because of the quick production time for these orders, we are unable to guarantee that changes or cancellations can be made. If you need to change or cancel an order, please notify customer service as soon as possible and we will let you know if your request can be accommodated.

For all of your customer service and technical support needs, please contact our Customer Service Center by e-mail at or by phone at 1-800-204-0041 between the hours of 8:00 a.m. and 7:00 p.m. Eastern Time.

or write to us at:
Wix Filters Online Marketplace
359 Kesler Mill Road
Salem, VA 24153
United States of America